Customer Support Representative

Job Description

Job Title : Customer Service Executive Location : Near Meenakshi Amman kovil, Madurai Office Timing : Monday to Saturday, 10:00 AM to 6:30 PM Qualification : Graduation Salary : ₹15,000 per month (Inclusive of PF & ESI) Experience : Freshers or candidates with a minimum of 6 months of experience are welcome. Job Summary : The Customer Service Executive will be responsible for providing exceptional service to walk-in customers, handling gold purchases, and assisting with marketing activities to promote the branch's products and services. Key Responsibilities : Customer Interaction & Gold Handling : Attend to walk-in customers with professionalism and courtesy. Purchase old gold from customers and assess the purity of gold accurately. Marketing Activities : Handle branch-specific marketing efforts, including strategies such as umbrella marketing. Occasionally travel for marketing initiatives and promotional campaigns. Product Knowledge & Sales : Promote and sell a variety of gold and silver products, including: Gold : Coins, jewelry, biscuits. Silver : Coins, jewelry, biscuits. Digital Wallet : Support corporate gifting solutions. Additional Responsibilities : Represent the brand confidently and professionally. Maintain a willingness to learn and adapt to new processes. Required Skills : Fluency in Regional Language (Tamil) : Essential for effective communication with customers. Confident & Presentable : Strong interpersonal and customer service skills. Willingness to Travel : Flexibility for occasional marketing activities outside the branch. Eagerness to Learn : Open to training and knowledge development. Job Types: Full-time, Permanent Pay: ₹8,598.43 - ₹29,499.25 per month Benefits: Health insurance Provident Fund Schedule: Day shift Monday to Friday Morning shift Education: Secondary(10th Pass) (Preferred) Experience: Field sales: 1 year (Preferred) Location: Madurai, Tamil Nadu (Preferred) Work Location: In person Speak with the employer +91 9385629884