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Ruckus Networks
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Customer Support Representative

Customer Support Representative

Ruckus Networks

5 - 10 years

7 - 12 Lacs

bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

order management supply chain outbound customer support representative sap mm sd module scheduling customer service ms office order processing

Work Mode

Work from Office

Job Type

Full Time

Job Description

In our

always on

world, we believe it s essential to have a genuine connection with the work you do.

How Youll Help Us Connect the World:

Follow established procedures to ensure effective and efficient operations within the Customer Service department.
Monitor programs and processes to ensure on-time delivery and meet customer expectations, while maintaining and developing in-depth knowledge of company systems and processes.
Manage orders from receipt through invoicing, leveraging supply chain capabilities and current status.
Resolve customer order issues using process knowledge and problem-solving skills.
Develop thorough knowledge of Enterprise products and apply it to support internal and external customers, business partners, and the sales organization.
Provide product literature and documentation when appropriate.
Report and manage daily metrics.
Handle inbound/outbound communications regarding order entry, confirmations, acknowledgements, changes, and website inquiries.
Provide support and backup assistance to peers.
Communicate with internal teams on order scheduling and potential issues.
Set customer expectations and priorities for the supply chain.
Identify opportunities to improve efficiency and enhance customer satisfaction.
Support quality and warranty processes as needed.
Guide customers toward higher revenue and margin products when appropriate.
Participate in ongoing training on products, processes, and business skills.
Maintain constructive and cooperative relationships with customers, prospects, colleagues, and supervisors.
Support and participate in overall business development activities.
Continuously improve communication methods and tools.
Perform other duties as required by business needs.

Required Qualifications for Consideration:

Graduate with preferably 5+ years of relevant experience
Experience in Order processing/Order management.
SAP (SD) module.

You Will Excite Us If You Have:

SAP (MM) experience is a good to have.
Hands on experience in MS Office.

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