0 - 3 years
0 Lacs
Posted:2 days ago|
Platform:
On-site
Full Time
ob Description:
We are looking for a Customer Support Executive with prior experience in the BFSI sector to handle customer queries and provide timely, accurate resolutions. The ideal candidate should have good communication skills and a basic understanding of banking or financial products.
Key Responsibilities:Handle inbound and outbound customer interactions related to banking, financial services, or insurance productsRespond to customer queries via calls, emails, or chat in a professional mannerProvide accurate information on accounts, transactions, loans, cards, insurance policies, or service requestsResolve customer complaints and escalate complex issues as per defined processesEnsure adherence to BFSI compliance, data privacy, and security guidelinesMaintain proper documentation and update customer records in CRM systemsMeet defined quality, productivity, and customer satisfaction metrics
LAZZARO HR SOLUTIONS PRIVATE LIMITED
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