Customer Support Representative

0 - 3 years

2 - 4 Lacs

Posted:2 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Contact Person- HR Anushika

Contact Number- 9560061485

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Position:

Interview Mode

Qualification

CTC:

PolicyBazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities:

  • Handle inbound and outbound calls to address customer queries and concerns.
  • Provide accurate information regarding insurance policies, premium calculations, and policy status.
  • Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
  • Maintain customer records by updating information in the CRM system.
  • Ensure customer satisfaction through professional communication and problem-solving.
  • Meet daily, weekly, and monthly targets set by the team lead.

Required Skills:

  • Excellent communication skills (verbal and written).
  • Ability to handle customer queries efficiently and politely.
  • Basic computer knowledge and proficiency in MS Office and email.
  • Patience and empathy to manage difficult or irate customers.
  • Prior experience in a call center or customer support role is a plus.
  • Freshers and experienced both can apply.
  • Minimum education: Graduate.
  • Salary package 2.5 LPA to 4 LPA.

What do we offer?

  • Amazing work culture.
  • Complete the Day shift.
  • 6 Day working
  • 1 Roster off
  • Unlimited Incentives
  • Good opportunity for career progression.
  • GMC- Group medical coverage
  • Gratuity is paid as per applicable law

ISMS Responsibilities:

-Be aware and comply with the ISMS Policy, procedures, and objectives;

-Actively participate in ISMS exercises;

-Request access to information from their Team Leaders/ Executives;

-Report known and suspected security incidents to the IT Helpdesk;

-Protect the secrecy of passwords; and

-Protect information assets used by them against compromise of the confidentiality, integrity, or availability.

9560061485

Thanks

HR Anushika

9560061485

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Policybazaar logo
Policybazaar

Insurance

Gurgaon Haryana

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