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Customer Support Representative Non-Tech Freshers (Voice Process)

Customer Support Representative Non-Tech Freshers (Voice Process)

HCLTech

0 years

0 - 3 Lacs

noida new delhi delhi / ncr

Posted:2 days ago| Platform:

Apply

Skills Required

good communication skills undergraduate inbound voice process customer service customer support international call center voice process graduate voice support undergraduate international bpo international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

HCL is providing Job Opportunities for Non-Tech Freshers at Noida Location.

B.tech ,M.tech, BCA, BE and MCA candidate is not eligible.

Designation:

FreshersAny Grad/UG can apply (No Regular Students / No Law Graduate)

For Fresher's role B.tech ,M.tech, BCA and MCA candidate is not eligible.

Excellent communication skills - both verbal and written - with a professional telephone etiquette
Helpful, empathetic, and enthusiastic about customer service
Freshers in US Inbound calling preferably in Banking domain

Answer all inbound queries as per call flow procedure.
Adherence to process to ensure high quality and customer service.
Follow escalation procedures for issues uncontrollable at agent level First call resolution.
Break schedule adherence.
Involvement in motivational activities, implementing feedback given during monitoring sessions.
Updating various logs like escalation log, complaint tracker etc.
Ensuring data security - proprietary data of customers

Please email your resume at vikas.kapoor2@hcltech.com

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