Customer Support Representative

1 years

2 - 5 Lacs

Posted:9 hours ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Call Centre Representative

Job Overview:

Responsible for handling call centre calls and keeping customer satisfaction at the core of every decision and behaviour

Responsibilities and Duties:

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication scripts when handling different topics
  • Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call centre database in a comprehensible way
  • Frequently attend refreshment training to improve knowledge and performance level • Meet personal/team qualitative and quantitative targets

Job Requirements:

  • Previous experience in a customer service role.
  • Strong verbal communication skills along with active listening skills.
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

Language Skills:

Good in English (Writing, Speaking & Listening), Malayalam

Experience:

Freshers to 1+ Year of work Experience in the call center industry

Job Type: Full-time

Pay: ₹200,000.00 - ₹500,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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Malomatia

Information Technology

Doha

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