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CUSTOMER SUPPORT REPRESENTATIVE

2 years

0 Lacs

Hyderabad Telangana India

Posted:1 week ago| Platform: Linkedin logo

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Skills Required

support service chat resolve crm zendesk salesforce escalation freshdesk typing troubleshooting software saas training timeline

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title:CUSTOMER SUPPORT REPRESENTATIVE

🏢 Company:

KILONEWTONS

📍 Location:

Hyderabad, India (Work From Office)

📅 Experience:

2+ Years in Customer Support

🌐 Website:

www.kilonewtons.com

🌟 About The Role

We're looking for an enthusiastic

Customer Support Representative

to deliver exceptional service for our global clients. You'll be the frontline voice of KILONEWTONS, solving problems and creating positive customer experiences.

🎯 Key Responsibilities

✔

Multi-Channel Support:

Handle customer queries via phone, email, chat & social media✔

Technical Troubleshooting:

Diagnose and resolve product/service issues✔

CRM Management:

Log all interactions in

Zendesk/Salesforce

✔

Knowledge Base:

Contribute to FAQ documents and help guides✔

Escalation Handling:

Route complex issues to appropriate teams✔

Feedback Collection:

Share customer insights with product teams✔

Upselling:

Identify opportunities for additional services (where applicable)

💡 Must-Have Skills

✅

2+ years

in technical support/customer service roles✅

Excellent English + Hindi/Telugu

(verbal & written)✅ Proficiency in

CRM tools

(Zendesk, Freshdesk, or Salesforce)✅ Strong

typing skills

(40+ WPM)✅ Basic

troubleshooting skills

for software/hardware issues✅ Familiarity with

remote support tools

(TeamViewer, Zoom)

🖥️ Technical Requirements

  • Working knowledge of Windows/Mac OS
  • Understanding of SaaS products
  • Experience with payment gateways (advantageous)

✨ Why Join Us?

  • 💰 Competitive salary (₹3.5L - ₹5L PA) + performance bonuses
  • 🏆 Growth opportunities in a fast-growing tech company
  • 🧑‍💻 Modern workspace in HITEC City
  • 📚 Continuous training & skill development
  • 🩺 Comprehensive health insurance

📨 How To Apply

Send your resume with:
  • Current & expected CTC
  • Notice period to: 📧 careers@kilonewtons.com
📝

Email Subject:

"Application for Customer Support - Hyderabad [Your Name]"

⏰ Hiring Timeline

  • Shortlisted candidates will be contacted within 30 business days
💬 "Customer satisfaction is our priority - help us deliver smiles with every interaction!"
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