Customer Support Representative

Hiring for TOP MNC

We are currently hiring for a International Voice Process role at Accenture, and the employment will be under the payroll of Joule to Watts (J2W).

EXP : 0.6 TO 4 Years

Location : PUNE

Qualification : HSC & Graduation

Note : Excellent Communication

Working Hours:
• Shift will be in any of United States of America time zones• Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

Job Responsibilities / Authorities

* Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool

* Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes

* Walk customers/ Provide navigational support on self-service portal

* Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines

* Place outbound calls to customers when required in line with Client / Company guidelines

* Work productively whilst maintaining exceptional call/data quality standards in line with targets

* Contribute to the team through open and regular communication with peers / supervisors

* Adhere to all company or departmental policies and procedures (personnel and operational)

* Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process

* Maintain regular and punctual attendance in line with company policies and procedures

* Minimise customer complaints and escalations by providing exceptional service and call control

Knowledge & Skill Requirement

* Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer

* Good technical aptitude with an ability to learn quickly

* Excellent verbal and written communication skills Experience Profile

* Prior international BPO work experience preferred

* Freshers acceptable

Personal Attributes

* Able to work on a flexible basis as determined by the business needs

* Ability to work under pressure

* Team worker

* Positive Attitude

* Quick Learner

* Punctual and Disciplined

* Good Communication skills

* Customer Focussed

* Results driven

* High standards of Integrity

* Attention to detail

Interested candidates are encouraged to contact Priya at 9606973198 for further information or to express their interest.