Customer Support Representative

Location: On-site | Noida, India

Full-Time

Salary: ₹18,000 – ₹25,000/month

About SayaCare

At SayaCare, we are committed to making quality healthcare affordable and accessible for every Indian. Since our launch in 2021, we’ve been delivering medications at prices up to 80% lower than market rates without compromising on quality. Every product is backed by a test report and delivered right to the customer’s doorstep. Because at SayaCare, health must not be a luxury.

Role Overview

We're looking for a Customer Support Representative to be SayaCare's friendly and reliable voice. This on-site role in Noida requires someone who is patient, empathetic, and passionate about helping others. You’ll handle customer queries, resolve complaints, and ensure a seamless experience for everyone who chooses us for their health needs.

Key Responsibilities

• Respond to customer inquiries across calls, WhatsApp, and email with professionalism and empathy
• Provide accurate information regarding products, test reports, delivery status, and pricing
• Maintain detailed records of customer interactions using our internal tools
• Coordinate with operations and pharmacy teams to resolve issues in a timely manner
• Follow up with customers to ensure their concerns are addressed and they are satisfied
• Contribute to process improvement and maintain a high standard of service

What We’re Looking For

• Excellent communication skills in both English and Hindi
• Empathetic listener with a patient, solution-oriented approach
• Diligent note-taker, quick learner, and a critical thinker
• Detail-oriented and committed to following processes
• Prior customer service experience in healthcare or pharma is a plus
• Comfortable with working in a fast-paced startup environment

Why Join SayaCare?

• Be a part of a mission-led company revolutionizing access to healthcare
• Work alongside a driven, supportive team in a people-first culture
• Opportunity to grow with a rapidly scaling healthcare brand

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Schedule:

• Day shift

Application Question(s):

• Are you comfortable working on-site?

Experience:

• Customer support: 1 year (Preferred)

Work Location: In person