Posted:15 hours ago|
Platform:
On-site
Full Time
1. Handle customer inquiries via phone, email, chat, or ticketing system.
2. Provide accurate information regarding products, services, policies, and procedures.
3. Resolve customer issues in a timely and professional manner.
4. Escalate unresolved issues to the appropri
5. ate internal teams and follow up to ensure closure.
6. Maintain customer records and update databases as required.
7. Meet performance metrics including response time, resolution rate, and customer satisfaction score.
8. Identify recurring issues and share feedback with the relevant teams for process improvement.
9. Ensure compliance with company policies and customer service standards.
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