Posted:1 month ago|
Platform:
Work from Office
Full Time
* Fluent in verbal and written English with a neutral accent, suitable for global communication. • Strong grasp of English grammar, sentence structure, and vocabulary to ensure clarity and professionalism across all channels.
2. Channel Flexibility and Adaptability:
* Fully trained and able to seamlessly operate across email, chat, and voice support. * Ability to switch between channels based on business needs while maintaining quality and tone consistency.
3. Customer Handling Skills:
* Demonstrated active listening, empathy, and customer-first approach. • Skilled in de-escalation, conflict resolution, and managing sensitive or complex customer scenarios.
4. Communication & Documentation.
* Exceptional communication skills tailored for email and chat, with proper grammar, tone, and formatting.
5. Analytical Thinking & Problem solving
* Ability to understand customer content and provide effective and timely solutions. * Skilled in navigating tools and resources to resolve queries independently.
Wipro
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