Customer Support Representative

We are seeking a friendly and detail-oriented Customer Support Representative to join our team. As a Customer Support Representative, you will serve as the initial point of contact for our customers, delivering timely, helpful, and professional assistance through various channels such as phone, email, and chat. The ideal candidate for this role possesses strong communication skills, empathy, and a genuine passion for assisting others. Key Responsibilities: - Respond promptly and professionally to customer inquiries via phone, email, live chat, or social media. - Address product or service issues by understanding the customer's concerns, identifying the root cause, presenting the optimal solution, and ensuring follow-up for resolution. - Maintain precise records of customer interactions, transactions, feedback, and complaints. - Provide valuable insights to the product and technical teams to enhance the overall user experience. - Stay informed about company products, services, and policies. - Achieve individual and team performance objectives, including response time, issue resolution rate, and customer satisfaction. Requirements: - High school diploma or equivalent (Bachelors degree preferred). - Demonstrated experience in customer support or client service, particularly in a dynamic setting. - Exceptional communication and interpersonal abilities. - Capability to handle pressure with composure and empathy. - Proficient problem-solving skills and keen attention to detail. - Familiarity with customer service tools such as Zendesk, Freshdesk, or Salesforce. - Willingness to work flexible hours, including weekends or holidays, in rotating shifts if necessary. Job Type: Full-time Benefits: - Flexible schedule - Paid sick time Schedule: - Rotational shift - US shift Performance bonus Language: - English (Preferred) Work Location: In person,