Customer Support Representative

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Job Overview:

Customer Service Executive play a crucial role in ensuring customer satisfaction and maintaining a company's reputation. Their responsibilities typically include:

Responsibilities and Duties:

·      Handling Inbound & Outbound calls: Answering customer questions about products or services and providing accurate information.

·      Resolving complaints: Addressing customer concerns and finding solutions to their problems.

·      Maintain accurate records of calls and follow up on pending issues.

·      Follow-ups & Relationship Building: Maintain regular follow-ups with potential customers via calls, emails, and messages.

·      Market Insights: Stay updated on industry trends, competitors, and new techniques to optimize conversions.

·      Upgrade Skills: Must Understand the constant upgradation and should keep enhancing skills to match other counterparts in other countries.

·      Proven Track record: Must Possess prior experience in field of Customer Services in terms of empathetical phone manners, top grade rebuttals, Polished Communication skills, overall customer and client satisfaction.

Qualifications:

·      Education level: Pursuing Graduations or Graduate.

·      Experience: 1+ years of experience in US process / International BPO (mandatory).

·      Specific skills: Proven experience in Customer service (USA/CANADA/UK).

·      Personal characteristics: Flexibility to work in US time zones (Night Shifts), Confidence in handling US clients & overcoming cultural differences, must be able to converse with Customers in Neutral Accent (Mandatory), Basic Computer skills, CRM knowledge, Software skills, Multitasker and Team player.