Customer Support Representative

Job Title: International Chat Support Agent (Non-Voice)  
Location: Hyderabad, Telangana   Job Type: Full-Time, Work from Office   Shift: Night Shift / Rotational (24/7 support)   Experience: 3 years (Excellent communication skills are welcome)

Salary: 5 LPA (2000 meal coupon additional as perks)

Mode of Interview-Face to Face

Key Responsibilities:

• Provide real-time chat support to international customers.
• Address customer inquiries, complaints, and technical issues with professionalism.
• Maintain high levels of customer satisfaction through effective communication.
• Handle multiple chat conversations simultaneously.
• Escalate unresolved issues to appropriate internal teams.

Required Skills:

• Excellent written English communication skills.
• Strong typing speed and accuracy.
• Ability to multitask and work under pressure.
• Customer-first attitude with problem-solving skills.
• Familiarity with CRM tools is a plus.

Eligibility Criteria:

• Education: Any graduate.
• Experience: 3 years in international chat support preferred.
• Versant Test: Candidates must clear the Versant written or spoken assessment
• Willingness to work night shifts and rotational offs.

Perks & Benefits:

• Competitive salary with performance-based incentives.
• One-way cab drop facility. (for night shift only)
• On-the-job training and career growth opportunities.
• Friendly and inclusive work environment.