Customer Support Officer

We are looking for a proactive and tech-savvy Customer Support Officer to join our

dynamic team. You will be the first point of contact for our customers, ensuring seamless

support and a delightful experience at every touchpoint.

Key Responsibilities:

• Provide prompt and professional support to customers via phone, email, and chat.

• Manage customer queries, complaints, and requests efficiently, ensuring timely

resolution.

• Maintain accurate records of interactions in CRM and e-commerce platforms like

Unicommerce, Prozo, and others.

• Collaborate with internal teams to solve complex customer issues and streamline

workflows.

• Identify recurring challenges and suggest improvements to processes and tools.

• Monitor performance metrics and contribute to initiatives that enhance customer

satisfaction.

• Handle escalations with calm, professionalism, and a focus on resolution.

Skills & Qualifications:

• 1-3 years of experience in customer service or support roles.

• Strong knowledge of CRM systems and e-commerce software (e.g., Unicommerce,

Prozo).

• Excellent communication and interpersonal skills.

• Ability to multitask, prioritize, and manage time effectively.

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).

• Problem-solving mindset with attention to detail.

• Bachelors degree in any discipline.

Why Join Us:

• Opportunity to work with a growing organization and gain exposure to modern CX

tools.

• Collaborative and supportive work environment.

• Chance to contribute directly to enhancing customer satisfaction and experience.