customer support job for fresher graduate

Job Description

Job Title: Inbound Customer Support Representative Location: Vadodara Salary: Up to 2.2 LPA Job Type: Full-time (Flexible shifts, mostly day shifts) Job Summary: We seek a customer-focused Inbound Customer Support Representative to handle credit card inquiries, resolve issues, and provide excellent service. Key Responsibilities: Handle inbound calls on transactions, payments, billing, fraud claims, and disputes. Assist with credit limit adjustments, card replacements, and account updates. Educate customers on benefits, rewards, and policies. Maintain records in CRM and ensure compliance with company policies. Meet performance metrics and deliver a positive customer experience. Qualifications: Bachelor's degree required. Customer service experience, preferably in financial services. Strong communication, problem-solving, and multitasking skills. Proficiency in CRM tools and MS Office. Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹18,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Schedule: Day shift Evening shift Morning shift Rotational shift Supplemental Pay: Commission pay Overtime pay Performance bonus Shift allowance Education: Bachelor's (Preferred) Work Location: In person