About Role:
Responsible for effectively, efficiently, and promptly responding to customer inquiries, requests, and complaints received via phone, e-mail, or mail to achieve customer satisfaction.
Collect, direct the questions, complaints, and issues from customers to the relevant departments to get them answered and solved in a timely manner.
Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify customer needs/issues and provide appropriate solutions or alternatives.
Assist customers with product information and technical support.
Handle and resolve customer complaints, escalating issues when necessary.
Keep accurate records of customer interactions and transactions.
Collaborate with other teams to ensure seamless customer experiences.
Provide feedback on customer concerns and suggestions to improve products and services.
Stay updated on product knowledge and company policies.
Requirements:
Fluent in English & Hindi.
Strong problem-solving abilities and attention to detail.
Ability to remain calm and composed under pressure.
Empathetic and patient attitude towards customers.
Strong leadership, coaching, and people management skills.
Strong problem-solving skills with a customer-centric approach.
Why Teachmint:
Distinctive team: Our team is an inspiration powerhouse built with the best minds from the startup, consulting, and corporate ecosystem.
Empowering role: You get a high-growth / high-impact role with the opportunity to grow.
Marquee investors: We have leading investors with deep experience in EdTech investing, like Learn Capital (the leading Edtech investor globally), Lightspeed Ventures, etc.
Culture of a caring meritocracy with great perks: A caring meritocracy built by inspirational leaders; ultra-modern office space with free and unlimited food.
Market-leading compensation: If we like you, we will make sure you like our offer.
What Sets Teachmint Apart:
A culture of innovation and collaboration where every voice matters.
An opportunity to drive meaningful change in the education sector.
Support for your growth and learning as a leader and professional.
Join Teachmint and lead us in reshaping the future of education!
Disclaimer:
Kindly note that Teachmint Technologies is an equal opportunity employer. We are dedicated to providing equal opportunities in all aspects of employment, including recruitment, training, and development of employees, which encompasses promotions, transfers, assignments, and various beliefs. Teachmint Technologies strictly prohibits discrimination in the workplace based on colour, disability, marital status, nationality, race, religion, sex, sexual orientation, national or ethnic origins, religious beliefs, or age.
