Customer Support Intern

Job Description As a Customer Support Intern at Veradigm, you will be responsible for providing product support to customers through telephone and/or Internet channels such as instant messaging and email. Your key responsibilities will include monitoring applications, infrastructure, and databases, assessing and resolving product or service issues, maintaining a log of customer feedback, and effectively communicating with the product development team. To excel in this role, you must possess excellent communication skills and have a strong aptitude for analytical thinking and complex problem-solving. You should be prepared to work in US shifts within a 24x7 operational support environment. Experience in application, infrastructure, or database monitoring would be beneficial for this position. The ideal candidate for this role should have a Bachelor's Degree in computer science/IT or relevant work experience. Candidates who are in their final semester of undergraduate studies may also be considered. While prior experience is not mandatory, having 0-1 years of experience in functional or technical troubleshooting of products would be advantageous. This position requires minimal travel and the work is primarily conducted in a standard office environment with limited exposure to health or safety hazards. You should be willing to work on shifts or participate in after-hours rotations as needed. Veradigm values diversity and inclusivity in the workplace and is committed to building a workforce that reflects these values. If you believe your skills align with this opportunity, we encourage you to share more about yourself below. Thank you for considering this Customer Support Intern position at Veradigm.,