0.0 - 3.0 years

0 Lacs

pune, maharashtra

On-site

Job Description As a Customer Support Intern at Veradigm, you will be responsible for providing product support to customers through telephone and/or Internet channels such as instant messaging and email. Your key responsibilities will include monitoring applications, infrastructure, and databases, assessing and resolving product or service issues, maintaining a log of customer feedback, and effectively communicating with the product development team. To excel in this role, you must possess excellent communication skills and have a strong aptitude for analytical thinking and complex problem-solving. You should be prepared to work in US shifts within a 24x7 operational support environment. Experience in application, infrastructure, or database monitoring would be beneficial for this position. The ideal candidate for this role should have a Bachelor's Degree in computer science/IT or relevant work experience. Candidates who are in their final semester of undergraduate studies may also be considered. While prior experience is not mandatory, having 0-1 years of experience in functional or technical troubleshooting of products would be advantageous. This position requires minimal travel and the work is primarily conducted in a standard office environment with limited exposure to health or safety hazards. You should be willing to work on shifts or participate in after-hours rotations as needed. Veradigm values diversity and inclusivity in the workplace and is committed to building a workforce that reflects these values. If you believe your skills align with this opportunity, we encourage you to share more about yourself below. Thank you for considering this Customer Support Intern position at Veradigm.,

Posted 4 days ago

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Contractor (Product/Application Support) Veradigm Asia

0.0 - 3.0 years

0 Lacs

pune, maharashtra

On-site

Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information. The position available is for a Customer Support Intern. The primary purpose of this role includes providing product support to customers via telephone and/or Internet (e.g., instant message, email), conducting application/infrastructure/database monitoring, assessing the nature of product or service issues, resolving support problems, maintaining a log of product issues, and conveying customer feedback to the product development staff. The ideal candidate should possess excellent communication skills, good analytical and troubleshooting skills, and be ready to work in US shifts in a 24x7 operational support environment. Experience in application/infrastructure/database monitoring would be an added advantage. Qualifications for this role include a Bachelor's Degree in computer science/IT or relevant work experience, or an undergraduate appearing for the last semester. Experience required is typically 0-1 year with a demonstrated competence in functional or technical troubleshooting of the assigned products. Travel requirements are minimal, and the working arrangements involve performing work in a standard office environment with minimal exposure to health or safety hazards. The candidate should be able and willing to work on shifts or to be on an after-hours rotation. This Customer Support Intern position is based in Pune. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce. Thank you for considering this opportunity. If this role matches your skill set, please scroll down and provide us with more information about yourself.,

Posted 1 week ago

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