Contractor (Product/ Application Support)

As a Customer Support Intern at Veradigm, your role will involve providing product support to customers through telephone and/or Internet channels, such as instant messaging and email. You will be responsible for monitoring applications, infrastructure, and databases, assessing the nature of product or service issues, and resolving support problems. Additionally, you will maintain a log of product issues and communicate customer feedback to the product development team. Key Responsibilities: - Provide product support to customers via telephone and/or Internet - Monitor application/infrastructure/database - Assess and resolve support problems - Maintain a log of product issues and convey customer feedback to the product development team Qualifications: - Bachelor's Degree in computer science/IT or relevant work experience, or an undergrad appearing for the last semester Additional Company Details: Veradigm is dedicated to being the most trusted provider of innovative solutions in healthcare, aiming to empower all stakeholders across the healthcare continuum to deliver world-class outcomes. The company envisions a Connected Community of Health that transcends continents and borders. With the largest community of clients in healthcare, Veradigm offers an integrated platform of clinical, financial, connectivity, and information solutions to enhance collaboration and the exchange of critical patient information. If you have excellent communication skills, good analytical and troubleshooting skills, and are ready to work in US shifts in a 24x7 operational support environment, this opportunity might be a great match for your skill set. Veradigm is an equal opportunity workplace committed to building a diverse and inclusive workforce. As a Customer Support Intern at Veradigm, your role will involve providing product support to customers through telephone and/or Internet channels, such as instant messaging and email. You will be responsible for monitoring applications, infrastructure, and databases, assessing the nature of product or service issues, and resolving support problems. Additionally, you will maintain a log of product issues and communicate customer feedback to the product development team. Key Responsibilities: - Provide product support to customers via telephone and/or Internet - Monitor application/infrastructure/database - Assess and resolve support problems - Maintain a log of product issues and convey customer feedback to the product development team Qualifications: - Bachelor's Degree in computer science/IT or relevant work experience, or an undergrad appearing for the last semester Additional Company Details: Veradigm is dedicated to being the most trusted provider of innovative solutions in healthcare, aiming to empower all stakeholders across the healthcare continuum to deliver world-class outcomes. The company envisions a Connected Community of Health that transcends continents and borders. With the largest community of clients in healthcare, Veradigm offers an integrated platform of clinical, financial, connectivity, and information solutions to enhance collaboration and the exchange of critical patient information. If you have excellent communication skills, good analytical and troubleshooting skills, and are ready to work in US shifts in a 24x7 operational support environment, this opportunity might be a great match for your skill set. Veradigm is an equal opportunity workplace committed to building a diverse and inclusive workforce.