Customer Support - Intern

Role Overview: As a Customer Support Intern at GoKwik, you will have the important responsibility of being the direct point of contact with customers. Your role will involve collecting feedback to enhance our products and services, ultimately improving customer experience and retention. Your contributions will play a vital role in shaping how our merchants interact with the GoKwik platform. Key Responsibilities: - Call customers to gather feedback on their interactions with GoKwik's products and services. - Document and share customer insights with relevant teams for further action. - Assist the Customer Support team in their daily tasks when required. - Collaborate in enhancing processes to boost efficiency and customer satisfaction. Qualifications Required: - Either 12 years of experience in customer support or an enthusiastic intern eager to learn and grow. - Must be diligent, hardworking, and detail-oriented. - Excellent communication skills essential for professional engagement with customers. - Positive attitude, proactive approach, and ability to work independently. - Comfortable working from the Gurgaon office. About GoKwik: At GoKwik, you will have the opportunity to develop hands-on experience in customer engagement, feedback management, and eCommerce operations. Working alongside a dynamic and rapidly expanding team, you will build valuable skills for your future career growth.,