Customer Support - Intern

0 - 1 years

2 - 3 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

 
  • Assist in responding to customer inquiries and support requests via email, chat, and potentially phone.
  • Help troubleshoot basic product issues and guide users through common processes.
  • Document customer interactions and resolutions accurately in our support system.
  • Contribute to the creation and improvement of our knowledge base articles and FAQs.
  • Collaborate with senior support specialists and product teams to understand client needs.
  • Learn about our AI and Big Data platforms to better assist users.

Requirements:

  • Currently pursuing or a recent graduate of a Bachelors degree in any field.
  • Strong interest in

    customer service

    ,

    technical support

    , and the

    technology (AI/Big Data)

    sector.
  • Excellent

    written and verbal communication skills

    .
  • Empathetic

    and patient approach to problem-solving.
  • Basic computer literacy and ability to quickly learn new software.
  • Proactive

    , detail-oriented, and able to take initiative in a remote environment.
  • Ability to work independently and collaboratively with a remote team.

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