Customer Support (Female)

Key Responsibilities

• Answering Inquiries: Responding to customer questions about products, services, features, and pricing via various channels (phone, email, live chat, social media).
• Troubleshooting and Problem-Solving: Addressing technical problems, resolving complaints, and guiding customers through solutions to issues they encounter.
• Providing Information and Guidance: Offering assistance with planning, installation, maintenance, upgrading, or disposal of a product.
• Processing Orders and Transactions: Assisting with placing orders, processing payments, handling returns, exchanges, and addressing billing concerns.
• Maintaining Records: Documenting customer interactions, issues, and resolutions in a CRM system to maintain comprehensive records for future reference.
• Gathering Feedback: Collecting customer feedback and collaborating with other departments (like product development or sales) to provide valuable insights for product and process improvements.
• Building Relationships: Fostering positive customer relationships and brand loyalty by providing an empathetic, efficient, and professional experience.

Candidate Requirements

• Minimum Experience: 5 years.
• Qualification: Graduate or Postgraduate (preferably in Business Administration or related field).
• Skills:
• Excellent verbal and written communication.
• Strong organizational and multitasking ability.
• Proficiency in MS Office and Google Workspace.
• Discretion, maturity, and strong sense of responsibility.
• Personal Attributes:
• Calm, reliable, and professional in approach.
• Ability to work independently and under pressure.
• Well-groomed, punctual, and disciplined.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Provident Fund

Work Location: In person