Customer Support Executives

Role Overview: As a Support Executive, you will be responsible for providing efficient and polite support to customers. Your role involves maintaining a friendly manner with all customers, valuing cultural diversity, and ensuring that all necessary actions are taken to resolve customer queries. You will work in a dynamic atmosphere, offering sales and customer support while ensuring the efficient running of sales in line with the company's Quality Management System. Reporting to the Assistant Manager Support, you will be based in a busy office environment. Key Responsibilities: - Provide technical support and implementation onsite or over the telephone and other electronic mediums in a timely, proficient, and professional manner to contribute to stable progress in customer satisfaction. - Resolve as many queries as possible on the first call and maintain product, technical, market, and call handling expertise to perform your job efficiently. - Remain friendly, polite, and efficient at all times to achieve the company's goal of total customer satisfaction for both clients and company personnel. - Maintain and develop relationships with existing customers via meetings, telephone calls, and emails. - Negotiate the terms of an agreement, close sales, gather market and customer information, and gain a clear understanding of customers' businesses and requirements. Qualification Required: - Strong problem-solving and decision-making skills. - Capability to communicate efficiently in English and any other chosen languages with customers and colleagues. - Passion for technology and its use in the workplace, with the desire and ability to build technical skills. - Ability to excel in an environment where stretch objectives are continually set. - Open communicator with a positive can-do attitude. - Proactive individual who follows through on commitments. - Flexibility with work times and willingness to work extra hours to grow business. Additional Details: Work from Home available. (Note: The additional details section was omitted as it did not provide any relevant information other than the availability of work from home) Role Overview: As a Support Executive, you will be responsible for providing efficient and polite support to customers. Your role involves maintaining a friendly manner with all customers, valuing cultural diversity, and ensuring that all necessary actions are taken to resolve customer queries. You will work in a dynamic atmosphere, offering sales and customer support while ensuring the efficient running of sales in line with the company's Quality Management System. Reporting to the Assistant Manager Support, you will be based in a busy office environment. Key Responsibilities: - Provide technical support and implementation onsite or over the telephone and other electronic mediums in a timely, proficient, and professional manner to contribute to stable progress in customer satisfaction. - Resolve as many queries as possible on the first call and maintain product, technical, market, and call handling expertise to perform your job efficiently. - Remain friendly, polite, and efficient at all times to achieve the company's goal of total customer satisfaction for both clients and company personnel. - Maintain and develop relationships with existing customers via meetings, telephone calls, and emails. - Negotiate the terms of an agreement, close sales, gather market and customer information, and gain a clear understanding of customers' businesses and requirements. Qualification Required: - Strong problem-solving and decision-making skills. - Capability to communicate efficiently in English and any other chosen languages with customers and colleagues. - Passion for technology and its use in the workplace, with the desire and ability to build technical skills. - Ability to excel in an environment where stretch objectives are continually set. - Open communicator with a positive can-do attitude. - Proactive individual who follows through on commitments. - Flexibility with work times and willingness to work extra hours to grow business. Additional Details: Work from Home available. (Note: The additional details section was omitted as it did not provide any relevant information other than the availability of work from home)