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Customer Support Executive

Customer Support Executive

Zoomcar

1 - 5 years

2 - 5 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

Customer Support outbound calls customer care Inbound Calls

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position : Customer Support Executive (Inbound) Company : Zoomcar Location : Bangalore Type : Full-Time (24/7 shift, rotational off) About the Role : Zoomcar is seeking a motivated Customer Support Executive to manage inbound queries and emails. You will play a key role in ensuring a smooth customer experience by addressing concerns promptly and professionally. Key Responsibilities : Handle inbound customer queries via phone, email, and chat, providing timely and accurate solutions. Deliver product and service information to customers, resolving their issues effectively. Manage and resolve email inquiries with attention to detail. Escalate complex issues to the relevant team, ensuring proper follow-up and resolution. Maintain accurate records of customer interactions and transactions. Requirements : 1-2 years of experience in customer support, preferably handling inbound queries and emails. Excellent communication skills, both verbal and written. Ability to work 24/7 shifts with rotational offs. Strong problem-solving abilities and a customer-focused approach. Proficiency in customer support tools and systems. Preferred : Experience managing high volumes of inbound calls and emails. Preferred MALE Candidates

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Zoomcar

www.zoomcar.com

Transportation / Mobility

New Delhi

N/A Employees

10 Jobs

Key People

Greg Moran

Co-Founder & CEO
Raghunandan G

Co-Founder

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Customer Support Executive

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Customer Support Executive

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