Customer Support Executive

0 years

0 Lacs

Posted:1 week ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Position : Customer Support Associate (Voice and Non Voice)

Location : Bangalore, Karnataka

About ZoloStays

Zolo is Indias largest managed living and hospitality platform, offering a blend of comfort, community, and convenience. With a strong presence across cities, Zolo provides living and travel solutions for students, professionals, and travelers.

Role Overview

Customer Support Associate

Key Responsibilities

  • Handle incoming calls and resolve customer queries with clarity and professionalism
  • Provide accurate information, log issues, and escalate cases when needed
  • Manage customer complaints and ensure timely resolution
  • Maintain call records, trackers, and reports with accuracy
  • Deliver a customer-first experience while meeting defined SLAs

Skills & Requirements

  • Education:

    Graduate (preferred: BBA, BHM, BSc, Hospitality, Arts, Commerce)
  • Communication Skills:

    Clear, fluent, and professional verbal and written skills
  • Typing Speed:

    Minimum 35 WPM with accuracy
  • Problem-Solving:

    Ability to think quickly and provide practical solutions
  • Time Management & Multi-tasking:

    Handle multiple queries efficiently
  • Persona Traits:

    Empathy, patience, adaptability, willingness to work in rotational shifts

Why Join Zolo

  • Opportunity to move from customer support to broader operational roles
  • Structured training and skill enhancement programs
  • Exposure to PAN-India customer operations
  • Growth-oriented environment with clear career pathways.

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