Customer support executive

**Job Title:** Customer Support Associate

**Location:** [Remote]

**Department:** Customer Support

**Reports To:** Customer Support Manager

**Job Summary:**

As a Customer Support Associate at Flipkart, you will be the frontline ambassador of our brand, delivering exceptional support to our customers. You will handle inquiries, resolve issues, and provide accurate information to ensure a positive shopping experience. Your role is critical in maintaining high customer satisfaction and loyalty.

**Key Responsibilities:**

1. **Customer Interaction:**

Respond to customer inquiries via various channels, including phone, email, chat, and social media, ensuring prompt and accurate resolution.

2. **Issue Resolution:**

Address and resolve customer complaints and issues effectively, escalating complex cases to the appropriate department when necessary.

3. **Order Management:**

Assist customers with order placement, tracking, modifications, and cancellations.

4. **Customer Satisfaction:**

Strive to exceed customer expectations by delivering a high level of service and support.

5. **Documentation and Reporting:**

Maintain detailed records of customer interactions, transactions, comments, and complaints.

6. **Product Knowledge:**

Stay informed about Flipkart s products, services, promotions, and policies to provide accurate information and recommendations.

7. **Team Collaboration:**

Work closely with other team members and departments to ensure cohesive and efficient support operations.

**Qualifications:**

**Education:** High School Diploma or equivalent required; Associate s or Bachelor s degree in Business, Communications, or a related field preferred.

**Experience:** Prior experience in customer support or a similar role is an advantage, but not required.

Tagged as: customer service, customer support, inbound, outbound

• 
  
  
  
  
  
  
  

  
  Customer service

  Teleperformance

  
  

  
  

  
  Mumbai

  
  

  
  
  • Full Time
  
  
  • 2023-06-09
  
  

  
  
  
  


• 
  
  
  
  
  
  
  

  
  Customer Service Associated

  sky tech aviation

  
  

  
  

  
  Kolkata, West Bengal

  
  

  
  
  • Full Time
  
  
  • 2023-05-10
  
  

  
  
  
  


• 
  
  
  
  
  
  
  

  
  Customer Care Executive

  Policy Baazar

  
  

  
  

  
  Gurgaon

  
  

  
  
  • Full Time
  
  
  • 2023-07-03