Posted:6 hours ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Dear Candidates,

 

Customer Support Voice Process

Job Details

Position

Location

What Were Looking For:

  • Any Graduate (Fresher or Experienced)
  • Fluent in English Mandatory
  • Hindi Mandatory
  • Strong communication & problem-solving skills
  • Ability to work in rotational shifts

Your Role:

  • Handle inbound & outbound customer calls related to fraud
  • Investigate and identify suspicious activity
  • Assist customers in resolving fraud-related concerns
  • Escalate critical cases to appropriate teams
  • Maintain accurate records of every interaction
  • Ensure data security and policy compliance
  • Communicate professionally and empathetically with customers

 

Work Schedule:

  • Total Working Hours: 9 hours/day
  • Female Shift: 8:00 AM 8:00 PM
  • Male Shift: 8:00 AM 12:00 AM
  • Work Days: 6 Days/Week
  • Week Off: 1day

Salary & Perks:

  • 16K -19k in hand
  • Quarterly Bonus: 4,215
  • Location: Shivajinagar (Work from Office)

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