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Vserve Digital Solutions
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Customer Support Executive

Customer Support Executive

Vserve Digital Solutions

0 - 2 years

|

2 - 3 Lacs

Posted:1 week ago| Platform:

Apply

Skills Required

communication skills customer support voice process international process international voice process bpo voice international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Job Location:

Experience Required:

Job Summary:

Customer Care Executive

Key Responsibilities:

Handle
inbound calls
from global customers in a professional and courteous manner.
Resolve customer queries regarding hotel room availability, bookings, cancellations, amenities, and other related services.
Assist international customers across various nationalities, ensuring high-quality service and customer satisfaction.
Maintain accurate records of customer interactions and transactions.
Follow standard operating procedures (SOPs) to handle customer issues and escalate when necessary.
Ensure compliance with company policies and international customer service standards.
Provide timely, accurate, and effective solutions while maintaining a positive customer experience.

Required Skills & Qualifications:

1 – 2 years of experience in
Customer Care
, preferably in the
International Process / Hospitality Domain
.
Excellent
verbal and written communication skills
in English.
Comfortable communicating with customers from various cultural backgrounds.
Good problem-solving abilities and attention to detail.
Ability to work in a fast-paced environment.
Flexible to work in rotational shifts as per business requirements.

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Vserve Digital Solutions

E-commerce Solutions

Newark

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