Customer Support Executive

Job Overview: A Customer Service Executive in our firm is responsible for providing exceptional back end customer service to clients through various communication channels such as phone, email, and chat. They play a crucial role in verifying documents, raising and submitting tickets, handling data entry tasks, and ensuring a positive customer experience.

Key Responsibilities:

• Document Verification: Verify and validate documents submitted by customers to ensure accuracy and authenticity.
• Customer Service and Support: Communicate with customers through multiple channels, including phone, email, and chat. Respond to customer inquiries and complaints in a timely and professional manner. Identify and resolve customer issues through active listening and problem-solving.
• Ticketing and Service Requests: Raise and submit tickets and service requests on behalf of customers. Follow up on the status of tickets and ensure timely resolution of issues.
• Data Entry: Accurately enter and update customer information and relevant data into the company database.
• Manage customer accounts and update customer information in the company database.
• Provide product and service information to customers and recommend solutions.
• Collaborate with other departments to ensure customer satisfaction and retention.
• Continuously develop and maintain knowledge of company products and policies.
• Follow up with customers to ensure resolution of issues and satisfaction with service.
• Maintain a calm and positive demeanor in challenging customer situations.
• Strive to exceed customer expectations and provide a memorable customer experience.

Qualifications:

• Freshers/people with relevant experience of maximum 2 years will be considered.
• A bachelor's degree in business administration (BBA), Commerce (BCom), English, or any other relevant field.
• Excellent communication and interpersonal skills.
• Strong organizational skills to manage multiple tasks and priorities.
• Proficiency in basic computer applications and data entry.
• Positive attitude and a genuine desire to help customers.
• Ability to work well under pressure and in a team-oriented environment.

Job Types: Full-time, Fresher

Pay: From ₹15,000.00 per month

Education:

• Bachelor's (Required)

Language:

• English (Required)

Location:

• Gurgaon, Haryana (Required)

Work Location: In person