Oracle Utilities Senior Developer Work from Office | Mon-Fri, 9:30 AM to 6:30 PM | Gurgaon About Us Virtuoso Professional Services is a leading new age outsourcing and consulting services firm, currently based in Delhi NCR, with branches in the USA and UAE. Led and managed by highly qualified professionals with experience across diverse geographies and industries, we offer a wide spectrum of insights and solutions for our clients. For more, visit our website at www.consultvirtuoso.com. We are seeking a highly skilled technical professional with proven functional and technical expertise in OUCCS Utilities Framework and C2M (Customer-to-Meter) flow, who will be responsible for designing, developing, implementing, and supporting solutions leveraging multiple coding languages and integration technologies. Mandatory Requirements * Bachelor’s degree in Engineering/Technology (B.Tech is mandatory) * Minimum 5 to 8 years of hands-on experience in OUCCS (CC&B, MDM, ORMB) * Strong functional and technical expertise in utility billing processes, system configuration, and business workflows * Proven experience with: Java, Groovy, PL/SQL, and 4GL scripting * OUAF components: Zones, Business Objects, Business Services, Algorithms, Scripts (Service/BPA/Plug-in), UI Maps, IWS * Custom Batch creation and Batch Programming * Shell scripting on UNIX/Linux platforms * Web services: SOAP/REST * XML, XSLT, Eclipse, Oracle SQL Developer, and SoapUI Working knowledge of: * Oracle Utilities CCS database * Oracle Integration Cloud (OIC) * Java-based Algorithms and Business Services Preferred Skill Set * Configuration and customization of Oracle Utilities products (CC&B/MDM/C2M/ORMB) * Familiarity with industry best practices in utilities (billing, meter reading, customer care * Experience in regression testing, UI testing, and application upgrades * Sound understanding of integration architecture between CCS and external systems * Familiarity with Agile/Scrum methodologies * Strong communication and documentation skills Key Responsibilities * Design, develop, and configure OUAF components including: * Zones, Business Services, Business Objects, Algorithms, Scripts (Service, BPA, Plug-in), UI Maps, and Cases * Customize and maintain utility billing functionalities including: * Partial payments, re-billing, bill cancellation, and adjustment creation/cancellation * Build, modify, and troubleshoot Java and Groovy-based algorithms, scripts, and batch processes * Configure and debug components across CC&B, MDM, and ORMB * Provide technical support for: * Batch jobs, Zones, UI maps, and algorithmic logic * Conduct code debugging using Eclipse and test via UI * Perform Configuration Migration Assistance (CMA) and database management * Create complex SQL queries for MSRS report generation and validations * Design, execute, and maintain test scripts across MDM functional areas (Billing, Meter Reading) * Conduct manual, regression, and functional testing post bug fixes and during upgrade cycles * Analyze issues independently and recommend code changes with detailed bug reporting * Collaborate with developers and product managers to align solutions with client requirements * Maintain technical documentation and support UAT and post-go-live phases Other Details Location: Gurgaon (Near IFFCO Chowk Metro Station) Job Type: Full-time, Work Mode: Onsite Working Hours: Monday to Friday, 9:30 AM – 6:30 PM Employee Benefits 5-day work week (Saturday and Sunday off) 15 annual paid leaves + 8 public holidays Opportunities for international company-sponsored travel Office in a prime location with metro connectivity Important Notes Only candidates who meet all mandatory technical and functional criteria and are willing to work onsite will be considered. Applications lacking relevant OUCCS project experience will not be processed. Job Type: Full-time Pay: ₹1,200,000.00 - ₹2,000,000.00 per year Work Location: In person
About us Virtuoso Professional Services is a leading new age outsourcing and consulting services firm, currently based in Delhi NCR, with branches in USA and UAE. It is lead and managed by highly qualified professionals having experiences in different geographies as well as different industries, bringing and offering a vast horizon of insights and solutions for our clients. To read more about our firm, please www.consultvirtuoso.com. About the job Summary - JUNIOR ACCOUNTANT, ENGLISH SPEAKER, WORK FROM OFFICE, MON-FRI, 9:30 AM to 6:30 PM Please read the below detailed content very carefully: Mandatory requirements we expect from the candidate: B.Com/BBA/semi qualified CA/CMA/similar accounting qualification/degree 1-5 years of experience in accounting role (no freshers) Knowledge of MS Word, MS Excel (basic and advanced Excel formulae and functions like vlookup, xlookup, pivot tables, etc.) Proficient in English speaking and writing. If you do not speak English professionally, please do not apply. Comfortable with work from office model Few qualities we are looking for - Eager to learn, punctual, trustworthy, works well individually and within a team Roles and responsibilities for the role we are hiring for: Perform monthly bank reconciliations Monitor closely on client payments which are done via cash deposit, web payment, bank transfer and cheque and allocate them timely to the customer statement to avoid late payment fees. Assist customer service, where required, on the follow up with customers for outstanding payments, the reconciliation of customer account and generating additional/ ad-hoc customer invoices. Support the senior finance representative where necessary in month-end and year-end closing processes. Analyse revenues and determine budget variances and report the same to the Billing Manager. Ensure all monthly billing occurs in accordance with each project’s contractual deadlines. Review the standard suite of client reports on billing, collections, debtors and security deposits and ensure their accuracy prior to the automated distribution of the reports. Ensure all final bills, invoice adjustments are actioned within the time frame. Liase with head of Customer Service to ensure that billing for all units within a project takes place. Preparation of monthly revenue invoices to the Clients depending on the Service Agreement. Preparation of manual invoices to customers in case system skips the automatic billing. Preparation of monthly bank charges and Unoccupied units’ invoice to the Client. Works on ad-hoc reports as requested. Other details: Work from office model Office location - Near IFFCO Chowk Metro Station, Gurgaon Office timings - 9:30 AM to 6:30 PM Job Type: Full-time and Permanent The hiring process takes 1-3 weeks. Perks and benefits which we offer beyond the salary: Saturday and Sunday off Paid leaves (15 days in a year + 8 public holidays) Overtime payment Possibility to travel abroad on company-paid trip Office in posh location with metro connectivity We have limited vacancies, which are filling fast! Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Paid sick time Work Location: In person
Job Overview : A Customer Service Executive in our firm is responsible for providing exceptional back end customer service to clients through various communication channels such as phone, email, and chat. They play a crucial role in verifying documents, raising and submitting tickets, handling data entry tasks, and ensuring a positive customer experience. Key Responsibilities: Document Verification: Verify and validate documents submitted by customers to ensure accuracy and authenticity. Customer Service and Support: Communicate with customers through multiple channels, including phone, email, and chat. Respond to customer inquiries and complaints in a timely and professional manner. Identify and resolve customer issues through active listening and problem-solving. Ticketing and Service Requests: Raise and submit tickets and service requests on behalf of customers. Follow up on the status of tickets and ensure timely resolution of issues. Data Entry: Accurately enter and update customer information and relevant data into the company database. Manage customer accounts and update customer information in the company database. Provide product and service information to customers and recommend solutions. Collaborate with other departments to ensure customer satisfaction and retention. Continuously develop and maintain knowledge of company products and policies. Follow up with customers to ensure resolution of issues and satisfaction with service. Maintain a calm and positive demeanor in challenging customer situations. Strive to exceed customer expectations and provide a memorable customer experience. Qualifications : Freshers/people with relevant experience of maximum 2 years will be considered. A bachelor's degree in business administration (BBA), Commerce (BCom), English, or any other relevant field. Excellent communication and interpersonal skills. Strong organizational skills to manage multiple tasks and priorities. Proficiency in basic computer applications and data entry. Positive attitude and a genuine desire to help customers. Ability to work well under pressure and in a team-oriented environment. Job Types: Full-time, Fresher Pay: From ₹15,000.00 per month Education: Bachelor's (Required) Language: English (Required) Location: Gurgaon, Haryana (Required) Work Location: In person
Job Overview : A Customer Service Executive in our firm is responsible for providing exceptional back end customer service to clients through various communication channels such as phone, email, and chat. They play a crucial role in verifying documents, raising and submitting tickets, handling data entry tasks, and ensuring a positive customer experience. Key Responsibilities: Document Verification: Verify and validate documents submitted by customers to ensure accuracy and authenticity. Customer Service and Support: Communicate with customers through multiple channels, including phone, email, and chat. Respond to customer inquiries and complaints in a timely and professional manner. Identify and resolve customer issues through active listening and problem-solving. Ticketing and Service Requests: Raise and submit tickets and service requests on behalf of customers. Follow up on the status of tickets and ensure timely resolution of issues. Data Entry: Accurately enter and update customer information and relevant data into the company database. Manage customer accounts and update customer information in the company database. Provide product and service information to customers and recommend solutions. Collaborate with other departments to ensure customer satisfaction and retention. Continuously develop and maintain knowledge of company products and policies. Follow up with customers to ensure resolution of issues and satisfaction with service. Maintain a calm and positive demeanor in challenging customer situations. Strive to exceed customer expectations and provide a memorable customer experience. Qualifications : Freshers/people with relevant experience of maximum 2 years will be considered. A bachelor's degree in business administration (BBA), Commerce (BCom), English, or any other relevant field. Excellent communication and interpersonal skills. Strong organizational skills to manage multiple tasks and priorities. Proficiency in basic computer applications and data entry. Positive attitude and a genuine desire to help customers. Ability to work well under pressure and in a team-oriented environment. Job Types: Full-time, Fresher Pay: From ₹15,000.00 per month Education: Bachelor's (Required) Language: English (Required) Location: Gurgaon, Haryana (Required) Work Location: In person
Job Overview : A Customer Service Executive in our firm is responsible for providing exceptional back end customer service to clients through various communication channels such as phone, email, and chat. They play a crucial role in verifying documents, raising and submitting tickets, handling data entry tasks, and ensuring a positive customer experience. Key Responsibilities: Document Verification: Verify and validate documents submitted by customers to ensure accuracy and authenticity. Customer Service and Support: Communicate with customers through multiple channels, including phone, email, and chat. Respond to customer inquiries and complaints in a timely and professional manner. Identify and resolve customer issues through active listening and problem-solving. Ticketing and Service Requests: Raise and submit tickets and service requests on behalf of customers. Follow up on the status of tickets and ensure timely resolution of issues. Data Entry: Accurately enter and update customer information and relevant data into the company database. Manage customer accounts and update customer information in the company database. Provide product and service information to customers and recommend solutions. Collaborate with other departments to ensure customer satisfaction and retention. Continuously develop and maintain knowledge of company products and policies. Follow up with customers to ensure resolution of issues and satisfaction with service. Maintain a calm and positive demeanor in challenging customer situations. Strive to exceed customer expectations and provide a memorable customer experience. Qualifications : Freshers/people with relevant experience of maximum 2 years will be considered. A bachelor's degree in business administration (BBA), Commerce (BCom), English, or any other relevant field. Excellent communication and interpersonal skills. Strong organizational skills to manage multiple tasks and priorities. Proficiency in basic computer applications and data entry. Positive attitude and a genuine desire to help customers. Ability to work well under pressure and in a team-oriented environment. Job Types: Full-time, Fresher Pay: From ₹15,000.00 per month Education: Bachelor's (Required) Language: English (Required) Location: Gurgaon, Haryana (Required) Work Location: In person
Job Overview : A Customer Service Executive in our firm is responsible for providing exceptional back end customer service to clients through various communication channels such as phone, email, and chat. They play a crucial role in verifying documents, raising and submitting tickets, handling data entry tasks, and ensuring a positive customer experience. Key Responsibilities: Document Verification: Verify and validate documents submitted by customers to ensure accuracy and authenticity. Customer Service and Support: Communicate with customers through multiple channels, including phone, email, and chat. Respond to customer inquiries and complaints in a timely and professional manner. Identify and resolve customer issues through active listening and problem-solving. Ticketing and Service Requests: Raise and submit tickets and service requests on behalf of customers. Follow up on the status of tickets and ensure timely resolution of issues. Data Entry: Accurately enter and update customer information and relevant data into the company database. Manage customer accounts and update customer information in the company database. Provide product and service information to customers and recommend solutions. Collaborate with other departments to ensure customer satisfaction and retention. Continuously develop and maintain knowledge of company products and policies. Follow up with customers to ensure resolution of issues and satisfaction with service. Maintain a calm and positive demeanor in challenging customer situations. Strive to exceed customer expectations and provide a memorable customer experience. Qualifications : Freshers/people with relevant experience of maximum 2 years will be considered. A bachelor's degree in business administration (BBA), Commerce (BCom), English, or any other relevant field. Excellent communication and interpersonal skills. Strong organizational skills to manage multiple tasks and priorities. Proficiency in basic computer applications and data entry. Positive attitude and a genuine desire to help customers. Ability to work well under pressure and in a team-oriented environment. Job Types: Full-time, Fresher Pay: From ₹15,000.00 per month Education: Bachelor's (Required) Language: English (Required) Location: Gurgaon, Haryana (Required) Work Location: In person
Job Overview : A Customer Service Executive in our firm is responsible for providing exceptional back end customer service to clients through various communication channels such as phone, email, and chat. They play a crucial role in verifying documents, raising and submitting tickets, handling data entry tasks, and ensuring a positive customer experience. Key Responsibilities: Document Verification: Verify and validate documents submitted by customers to ensure accuracy and authenticity. Customer Service and Support: Communicate with customers through multiple channels, including phone, email, and chat. Respond to customer inquiries and complaints in a timely and professional manner. Identify and resolve customer issues through active listening and problem-solving. Ticketing and Service Requests: Raise and submit tickets and service requests on behalf of customers. Follow up on the status of tickets and ensure timely resolution of issues. Data Entry: Accurately enter and update customer information and relevant data into the company database. Manage customer accounts and update customer information in the company database. Provide product and service information to customers and recommend solutions. Collaborate with other departments to ensure customer satisfaction and retention. Continuously develop and maintain knowledge of company products and policies. Follow up with customers to ensure resolution of issues and satisfaction with service. Maintain a calm and positive demeanor in challenging customer situations. Strive to exceed customer expectations and provide a memorable customer experience. Qualifications : Freshers/people with relevant experience of maximum 2 years will be considered. A bachelor's degree in business administration (BBA), Commerce (BCom), English, or any other relevant field. Excellent communication and interpersonal skills. Strong organizational skills to manage multiple tasks and priorities. Proficiency in basic computer applications and data entry. Positive attitude and a genuine desire to help customers. Ability to work well under pressure and in a team-oriented environment. Job Types: Full-time, Fresher Pay: From ₹15,000.00 per month Education: Bachelor's (Required) Language: English (Required) Location: Gurgaon, Haryana (Required) Work Location: In person
Job Overview : A Customer Service Executive in our firm is responsible for providing exceptional back end customer service to clients through various communication channels such as phone, email, and chat. They play a crucial role in verifying documents, raising and submitting tickets, handling data entry tasks, and ensuring a positive customer experience. Key Responsibilities: Document Verification: Verify and validate documents submitted by customers to ensure accuracy and authenticity. Customer Service and Support: Communicate with customers through multiple channels, including phone, email, and chat. Respond to customer inquiries and complaints in a timely and professional manner. Identify and resolve customer issues through active listening and problem-solving. Ticketing and Service Requests: Raise and submit tickets and service requests on behalf of customers. Follow up on the status of tickets and ensure timely resolution of issues. Data Entry: Accurately enter and update customer information and relevant data into the company database. Manage customer accounts and update customer information in the company database. Provide product and service information to customers and recommend solutions. Collaborate with other departments to ensure customer satisfaction and retention. Continuously develop and maintain knowledge of company products and policies. Follow up with customers to ensure resolution of issues and satisfaction with service. Maintain a calm and positive demeanor in challenging customer situations. Strive to exceed customer expectations and provide a memorable customer experience. Qualifications : Freshers/people with relevant experience of maximum 2 years will be considered. A bachelor's degree in business administration (BBA), Commerce (BCom), English, or any other relevant field. Excellent communication and interpersonal skills. Strong organizational skills to manage multiple tasks and priorities. Proficiency in basic computer applications and data entry. Positive attitude and a genuine desire to help customers. Ability to work well under pressure and in a team-oriented environment. Job Types: Full-time, Fresher Pay: From ₹15,000.00 per month Education: Bachelor's (Required) Language: English (Required) Location: Gurgaon, Haryana (Required) Work Location: In person