Customer Support Executive

Qualifications;

• 2 years of experience in customer support is required
• The candidate should demonstrate outstanding proficiency in both spoken and written English
• A Bachelor's degree/ Technical diploma
• A strong desire and commitment to continuous learning and self-improvement

Key Responsibilities

• Assisting with Product Inquiries: Addressing customer queries related to various products such as size availability, colors, materials, and style details.
• Order Processing and Tracking: Helping customers with placing orders, modifying or canceling orders when necessary, and providing updates on order status and shipping information
• Handling Returns and Exchanges: Guiding customers through the return/exchange process, ensuring adherence to the company's return policies, and facilitating a smooth resolution.
• Resolving Complaints and Issues: Addressing customer complaints regarding damaged items, wrong shipments, or any other concerns promptly and effectively.
• Product Knowledge and Recommendations: Having a deep understanding of the catalog to offer personalized recommendations based on customer preferences and needs.
• Quality Assurance: Ensuring high-quality customer service standards are maintained, and feedback from customers is collected to improve service and product offerings.
• Communication and Follow-up: Keeping customers informed about any delays, backorders, or changes in their orders, and following up to ensure their satisfaction post-resolution of any issues.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• Are you comfortable with the Work timing (4 PM - 1 AM, Monday to Friday)?
• Are you willing to work from our office location at Kaloor, Cochin?
• What is your current salary package (In hand after all deductions)?
• What is your expected salary package (In hand after all deductions)?
• How soon can you join if selected? You can provide the Notice Period with your current employer.
• Total years of Experience in customer support?
• On a scale of 1 to 10, how much would you rate yourself in your English communication skills?

Work Location: In person

Speak with the employer
+91 8281355041