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Omega Healthcare
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Customer Support Executive -V&A Quality

Customer Support Executive -V&A Quality

Omega Healthcare

1 - 3 years

1 - 3 Lacs

navi mumbai

Posted:2 weeks ago| Platform:

Apply

Skills Required

international voice process domestic calling customer care executive domestic voice process voice support customer support executive cse bpo voice domestic voice domestic bpo international voice international bpo international calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Support Executive - V&A Quality (Voice Process).

Interested candidates who have experience in international voice process and domestic voice process can apply.

Quality Analyst V&A

Conduct call and session evaluations focused on voice, accent, grammar, pronunciation, and communication etiquette.
Assess compliance with defined V&A standards and provide structured feedback.
Maintain audit records and prepare reports highlighting recurring trends and improvement areas.
Recommend coaching interventions and support calibration sessions with Trainers/Operations.
Identify training needs through root cause analysis of errors and performance gaps.

Interested candidate please share your resume below mail id or share the resume on WhatsApp.

Contact HR : Keziya.A

Mail Id : Keziya.Prasadbabu@omegahms.com

WhatsApp me @ 8712312855

NOTE- Freshers Please ignore it and only immediate joiners are required

Regards,

Team HR

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