Customer Support Executive - (US Voice Process)

As a Customer Support Executive in our Voice Process team at Technopark, Trivandrum, you will be responsible for managing a team of representatives to deliver exceptional customer service and after-sales support. Your role will involve streamlining administrative procedures, ensuring smooth information flow, and supporting business operations effectively. Your responsibilities will include planning, coordinating, and managing day-to-day administrative procedures and systems to streamline processes. You will also be responsible for facilitating smooth and adequate information flow within the company, scheduling appointments, providing virtual assistant support, handling email correspondence, and maintaining accurate records. Additionally, you will assist in data entry, collaborate with internal and external teams to understand meeting objectives, stay updated on industry trends, and maintain a pleasant working environment for the team. To be successful in this role, you must have a Bachelor's degree in any field, 1-3 years of experience in providing excellent customer service, and the ability to manage multiple tasks simultaneously. Proficiency in making presentations, writing emails, memos, knowledge of CRM systems, and proficiency in Microsoft Office applications are essential. Excellent verbal and written communication skills in English, as well as experience in the travel industry, are preferred. You will need a computer or laptop with a USB headset and a fast, reliable internet connection. Join our dynamic team at Phykon, where you will contribute to delivering outstanding customer service and support. Apply now and be a part of our team!,