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Jobs in Greater Kolkata Area
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JB Group of companies
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Customer Support Executive (US Process)

Customer Support Executive (US Process)

JB Group of companies

0 years

2 - 4 Lacs

Greater Kolkata Area

Posted:1 month ago| Platform:

Apply

Skills Required

support reports checks report security vigilance data regulations communication integrity powerpoint word excel

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Continuously monitor live camera feeds and alarm systems.
Detect, track, and investigate suspicious behaviors or intrusions
Escalate incidents using voice-down protocols and by alerting relevant contacts or

emergency services.

Maintain detailed logs and reports for every incident
Conduct regular checks of surveillance and digital equipment; report malfunctions

promptly

Collaborate with peers, on-site security, and external authorities as needed
Stay alert during long shifts, maintaining vigilance and situational awareness
Adhere to data privacy regulations and company SOPs.

Qualifications & Skills

Bachelor's degree in any discipline.
Excellent communication—Versant level 5 preferred.
Strong analytical skills with attention to detail.
Basic computer literacy (MS Office, web-based platforms).
Ability to stay focused during long shifts.
Professional demeanor, high integrity, and strong soft skills—verbal clarity, empathy,

composure.

Willingness to work in rotational shifts, including nights and weekends.

Skills: powerpoint,hindi,communication skills,telecaller,excellent communication,professional demeanor,soft skills,ms office tools,word,customer,basic english communication,strong communication skills,basic,interpersonal skills,analytical skills,basic computer literacy,skills,ms office,fluent in hindi,english,attention to detail,excel,customer support,communication

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Customer Support Executive (US Process)