THE SUPPORT EXECUTIVE WILL PERFORM THE ACTIVIES TO PROVIDE QUALITY CUSTOMER SERVICE Responsibilities/Activities: 1. COMMUNICATE WITH THE TRAVEL AGENT TO RESOLVE COMPLAINT OR QUERY ABOUT HIS PURCHASED TICKES BY MAKING OR RECEIVING A CALL 2. E-MAIL COMMUNICATION WITH THE TRAVEL AGENT TO SOLVE THEIR QUERIES. 3. COORDINATE WITH INTERNAL TEAM FOR VARIOUS QUERY RESOLUTION. 4. AIRLINES WEBSITES & E-MAIL NAVIGATION FOR VARIOUS ASPECTS. 5. COMMUNICATE WITH AIRLINES SUPPORT TEAM FOR VARIOUS ACTIVITY IN THE PNR. 6. PROPER HANDOVER OF THE ASSIGNED TASK IN CASE OF REQUIREMENT. 7. Performs other duties as assigned.

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Customer Support Executive