Customer Support Executive

Job Description

Job Title: Customer Support Company: Truemeds Location: Powai About Truemeds: Truemeds is a leading healthcare technology company, providing customers with affordable and accessible medications. Our goal is to make healthcare easier and more transparent by ensuring that people can access essential medications at the best possible prices. Key Responsibilities: • Handle inbound and outbound customer calls related to Truemeds’ products and services. • Assist customers with product-related queries, order statuses, delivery concerns, and troubleshooting. • Provide information on product features, benefits, and usage as per customer needs. • Record and resolve customer complaints or concerns in a timely and efficient manner. • Ensure high-quality customer service by maintaining professionalism and empathy. • Work collaboratively with internal teams to address customer issues and deliver appropriate solutions. • Maintain accurate and up-to-date records of customer interactions in the system. • Ensure customer satisfaction by providing first-call resolutions and following up on unresolved issues. Skills & Qualifications: • Excellent communication skills in English (both verbal and written). • Ability to handle stressful situations with professionalism and patience. • Strong problem-solving skills and a customer-centric mindset. • Previous experience in a customer support role, particularly in a voice-based process, is preferred. • Comfortable working in a fast-paced environment and meeting performance targets. Education: • Minimum qualification: 12th grade (Undergraduate/Graduate preferred). Work Hours: • 9am to 6pm or 12pm to 8pm Why Join Us?: • Competitive salary and incentives. • Health benefits and other perks. • Opportunities for career growth and development. • A dynamic and inclusive work culture. 6 days working -1 rotational week off. Salary -upto 28k in hand