Customer Support Executive

Job Title: Customer Support Intern

About Tradejini

Tradejini is a technology-driven brokerage firm committed to simplifying trading and investing for individuals and institutions. We offer flat-fee trading across equities, derivatives, commodities, and currencies, along with seamless mutual fund investments. Our mission is to empower traders with intuitive platforms and transparent pricing.

Job Summary

We are looking for male freshers with a passion for the stock market to join as Customer Support Interns. You will assist clients with trading accounts, platform navigation, and market-related queries. Top performers will be offered a full-time position post-internship with a salary of 2.52 LPA (including PF).

Key Responsibilities:

Client Support:

• Handle customer inquiries via phone, email, and chat.
• Assist with account setup, KYC verification, and basic trading queries.

Technical Assistance:

• Resolve minor technical issues related to trading platforms.
• Escalate complex problems to the IT team.

Market Updates:

• Provide clients with basic market trends and stock performance updates.
• Stay updated with financial news and announcements.

Compliance &

• Follow regulatory guidelines for customer interactions.
• Maintain records of client queries and resolutions.

Qualifications:

• Education: Any

Skills Required:

• Strong verbal and written communication (English + Hindi/any regional language).
• Basic understanding of stock markets (training will be provided).
• Ability to multitask and work under pressure.

Preferred (But Not Mandatory):

Certifications like NISM, online courses in finance, or mock trading experience.

Internship-to-Job Offer:

• Duration: 6 months (performance-based evaluation).

• Full-Time Conversion: 2,52,000 per annum (including PF) for selected candidates