Customer Support Executive

Tech Mahindra

1 - 5 years

3 - 5 Lacs

pune

Posted:1 hour ago| Platform:

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Skills Required

communication skills customer service voice process international voice process international bpo inbound voice process bpo voice voice support

Work Mode

Work from Office

Job Type

Full Time

Job Description

US International Voice Process ( WFO)

Responsibilities and Duties

Provide customer support via phone calls for international customers, in English languages.
Resolving customer queries and requests.
Manage customer expectations and ensure customer satisfaction.
Document customer interactions for review and follow-up.
Utilize computing and technical expertise to respond to customer inquiries.
Regularly review customer feedback and take measures to improve customer service.
Inform customers on the steps to follow to exploit services of the company.
Job Brief Handle customers problems, enquires, and complaints in a professional and timely manner.
Provide support to customers in multiple languages via phone, email, or chat.
Recognize and refer potential complaints that require support from supervisors.
Ensure that customer queries are addressed in a timely and accurate manner.
Regularly update customer database with accurate information.
Qualification and Experience Any Graduate Fresher.
12th pass with at least 6 months of experience in BPO (customer service).
Shift and Allowances 5 Days working, 2 days rotational week off- US rotational Graveyard shifts, split week off. 9.5 Hours shift (including 1 hr break).
Both side cab service if address is covered in our transport boundary
(500 INR Per Month from salary, 200 INR Professional Tax from salary)
Age Limit 40 Yrs old max Login Window is 11:30PM TO 5:30AM During daylight saving, Normally 12:30AM to 6:30AM Offered CTC U1 Fresher 3LPA U1 Experience ( 6 mths to 17 mths) 4LPA U2 Experience ( 18 mths and above)
5 LPA Work Location; Commerzone IT Park, Yerwada, Pune
Interview Round HR Round OPS Round Pearson Voice Versant ( Score 60)

Work Location

Commer zone IT Park, Yerwada, Pune.

Contact- Arpita

Number- 9125409717

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