As a Customer Experience Agent (CEA), you will be the first point of contact for customers, providing assistance and information regarding products and services. Your primary responsibility is to ensure customer satisfaction by resolving inquiries and issues through effective communication and problem-solving — primarily over the phone. 🛠️Key Responsibilities Answer customer inquiries related to products, services, pricing, and company policies Resolve customer issues and complaints with appropriate solutions Explain product features, benefits, and availability Handle customer orders, billing, and payment transactions Update and maintain customer account information Assist with returns and service exchanges Escalate complex issues to supervisors or specialized departments Maintain accurate records of customer interactions Ensure a positive and professional attitude at all times Collaborate with internal teams to ensure smooth service 🧠 Key Skills & Competencies Good spoken English (Neutral or Reduced MTI/RTI) Strong reading comprehension Critical thinking and problem-solving skills Empathy and patience Service-oriented mindset Flexibility and adaptability Basic computer and desktop navigation skills Accountability and ownership Team coordination and collaboration Salary Package

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Customer Support Executive