Responsibilities: * Manage distribution network, CRM system * Conduct market research, analyze competition * Generate leads through B2B sales strategies * Develop business opportunities through chemical expertise
As a Customer Experience Agent (CEA), you will be the first point of contact for customers, providing assistance and information regarding products and services. Your primary responsibility is to ensure customer satisfaction by resolving inquiries and issues through effective communication and problem-solving — primarily over the phone. 🛠️Key Responsibilities Answer customer inquiries related to products, services, pricing, and company policies Resolve customer issues and complaints with appropriate solutions Explain product features, benefits, and availability Handle customer orders, billing, and payment transactions Update and maintain customer account information Assist with returns and service exchanges Escalate complex issues to supervisors or specialized departments Maintain accurate records of customer interactions Ensure a positive and professional attitude at all times Collaborate with internal teams to ensure smooth service 🧠 Key Skills & Competencies Good spoken English (Neutral or Reduced MTI/RTI) Strong reading comprehension Critical thinking and problem-solving skills Empathy and patience Service-oriented mindset Flexibility and adaptability Basic computer and desktop navigation skills Accountability and ownership Team coordination and collaboration Salary Package
6 Months - 2.5 Years of Experience in Chemical Industry with Diploma / Post Diploma in Industrial Safety (recognized by Government) weather persuing or completed is required. No of Post: 2 Location: (1) Chhatral, Kalol, Gandhinagar, Gujarat (2) Dahej, Bharuch, Gujarat Basic understanding of ISO 45001 / OHSAS 18001 systems. Proficiency in MS Office (Word, Excel, PowerPoint) for reporting and documentation. Good understanding of industrial safety practices and chemical process hazards. Familiar with MSDS, chemical labeling, and hazardous material management. Strong observation, communication, and documentation skills. Ability to handle emergency situations calmly and effectively. Knowledge of applicable safety laws, such as Factories Act, Environmental Protection Act, and local regulations. Monitor and enforce compliance with safety regulations and company policies across all departments. Conduct routine safety inspections, risk assessments, and job safety analyses (JSA) to identify and mitigate potential hazards. Assist in developing and implementing safety procedures, SOPs, and emergency response plans. Organize and conduct safety training, toolbox talks, and awareness programs for employees and contract workers. Investigate and report accidents, incidents, and near misses, and ensure implementation of corrective actions. Maintain accurate safety records, such as permits, training logs, and incident reports. Ensure proper use of PPE, housekeeping, and safe chemical handling practices across the plant. Support the management during safety audits and coordinate with external agencies (e.g., GPCB, DISH, or local authorities). Promote a culture of safety awareness and continuous improvement among the workforce.