Customer Support Executive

Job Summary: We are looking for a dynamic and customer-oriented Customer Support Executive fluent in Hindi and English to handle voice-based queries, provide excellent customer service, and ensure high levels of customer satisfaction. Key Responsibilities: Handle inbound and outbound calls professionally and efficiently Resolve customer queries, complaints, and service requests in a timely manner Maintain accurate records of customer interactions using CRM tools Escalate unresolved issues to the appropriate internal teams Follow up with customers to ensure issue resolution and satisfaction Maintain a positive and empathetic attitude towards customers Required Skills: Excellent communication skills in Hindi and English (mandatory) Basic computer knowledge (MS Office, typing, data entry) Strong problem-solving and interpersonal skills Ability to handle pressure and manage time efficiently Quick learner with a customer-first mindset Qualifications: Minimum 12th pass; graduates preferred 0 to 2 years of experience in customer service or call center roles Freshers with good communication skills are welcome