Customer Support Executive

3 - 7 years

0 Lacs

Posted:2 days ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

hoichoi is an on-demand video streaming entertainment platform catering to Bengalis worldwide. Offering a diverse range of content such as Bengali Classics, Blockbusters, Documentaries, Short Films, and Exclusive original web series, hoichoi strives to become the ultimate destination for top-notch Bengali entertainment. In line with our vision of expanding to new horizons, hoichoi is seeking enthusiastic and skilled individuals to be part of the team dedicated to revolutionizing online entertainment for the Bengali community worldwide. **Role Overview:** As a member of the Customer Support division at hoichoi, you will play a pivotal role in embodying the customer-centric approach of the platform. Your dedication to delivering top-notch service and profound love for Bengali entertainment will be critical in ensuring an exceptional user experience for hoichoi subscribers. **Key Responsibilities:** - Respond to user queries and communications through emails, live chats, and calls - Strive for quick resolution of user concerns and complaints - Provide outstanding service in a friendly and efficient manner - Propose enhancements to processes and products based on user feedback - Assist in team reporting and analysis activities **Qualifications:** - Minimum of 3 years of experience in customer service, with a focus on Inbound/Outbound support, preferably in an internet start-up or e-commerce environment - Proficiency in Bengali, English, and Hindi languages - Strong critical thinking and problem-solving abilities - Deep understanding of the "Customer First" principle and a dedication to consistently delivering superior customer support.,

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