Customer Support Executive

hoichoi is an on-demand video streaming entertainment platform catering to Bengalis worldwide. Offering a diverse range of content such as Bengali Classics, Blockbusters, Documentaries, Short Films, and Exclusive original web series, hoichoi strives to become the ultimate destination for top-notch Bengali entertainment. As a digital extension of SVF Entertainment, a prominent Media and Entertainment company in East India boasting 5 National Awards, hoichoi leverages its expertise in Film and TV Production, Cinemas, Distribution, Digital Cinema, Music, and New Media. In line with our vision of expanding to new horizons, we are seeking enthusiastic and skilled individuals to be part of our team, dedicated to revolutionizing online entertainment for the Bengali community worldwide. The Customer Support division plays a pivotal role at hoichoi, embodying our customer-centric approach. Comprising dynamic, passionate, and communicative professionals, this team is committed to ensuring an exceptional user experience for hoichoi subscribers. This position demands a high level of dedication, making it ideal for individuals who are deeply committed to delivering top-notch service and have a profound love for Bengali entertainment. **Job Role:** - Respond to user queries and communications through emails, live chats, and calls - Strive for quick resolution of user concerns and complaints - Provide outstanding service in a friendly and efficient manner - Propose enhancements to processes and products based on user feedback - Assist in team reporting and analysis activities **Qualifications:** - Minimum of 3 years of experience in customer service, with a focus on Inbound/Outbound support, preferably in an internet start-up or e-commerce environment - Proficiency in Bengali, English, and Hindi languages - Strong critical thinking and problem-solving abilities - Deep understanding of the "Customer First" principle and a dedication to consistently delivering superior customer support.,