Team Leader - Inbound Customer Support 1point1

2.0 - 5.0 years

2 - 5 Lacs

Bengaluru, Karnataka, India

On-site

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Key Responsibilities Minimum 1 year of experience as a Team Leader in voice-based inbound customer support Lead, motivate, coach, and counsel Customer Relations Executives (CREs) to meet KPIs and SLAs Collaborate with internal departments to resolve CRE and customer concerns effectively Enforce compliance with security and data protection standards Drive process improvements to increase operational efficiency Identify problems proactively and recommend effective solutions Maintain team rapport and strong employee engagement Provide structured handholding and support to new CREs for better retention Monitor and coach CREs through call listening and performance feedback Handle customer escalations and ensure prompt resolution Manage shift rosters and minimize shrinkage Ensure adherence to login hours and other KPIs by CREs Escalate process-related issues such as system downtime or connectivity failures Conduct daily briefings to update the team on new product or process changes Ensure quality, accuracy, and turnaround standards are consistently met Demonstrate industry and domain knowledge, customer focus, and strong communication skills Analyze trends and provide early solutions to emerging issues Make quick, informed decisions in response to operational challenges

Posted 17 hours ago

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British Universal Bank | Voice | 7.5LPA People Staffing

2.0 - 7.0 years

4 - 7 Lacs

Noida, New Delhi, Faridabad

Work from Office

Greetings from People Staffing Solutions We are hiring for British Universal Bank (Captive) Process type - Inbound Customer Service Voice Work Location - Noida Shifts - UK Window Eligibility: Must have superlative communication skills. Education - Graduation mandatory Salary - Upto 7.5LPA Must have minimum 2 Years expereince in International Customer Serive. Must be okay with Noida location Both side Cab facility For getting your interview schedule or more details, you can connect share your Cv on WhatsApp on below mentioned number. HR Paras - 7827002178; HR Deeya - 8851628393; HR Srijal - 7217791112

Posted 1 week ago

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