5 Inbound Support Jobs

You are a proactive and performance-driven Customer Success Executive responsible for representing our SaaS product to global customers during night shift operations. Your role involves handling sales-oriented conversations such as upselling, converting leads, and onboarding, as well as service-related tasks like resolving queries, assisting with product configuration, usage, and ensuring customer satisfaction. As the first point of contact for customer inquiries during night shift hours, you must provide prompt, clear, and professional responses via email, chat, or calls. Additionally, you will troubleshoot basic technical issues, monitor customer usage to ensure successful product adoption, and identify opportunities for upselling or cross-selling features, plans, or services. Guiding new leads through the onboarding process, providing product demos, and converting trials into paid customers are also key responsibilities. Building strong, long-term relationships with customers to ensure loyalty and satisfaction is crucial. You will gather feedback and share customer insights with the product and marketing teams, as well as maintain accurate records of customer interactions using CRM tools. To excel in this role, you should have 1-4 years of experience in Customer Success, Technical Support, or SaaS Sales roles. Excellent written and spoken English communication skills are required, along with prior experience in handling both inbound support and outbound sales. Comfort with working night shifts, holidays, and weekends when necessary is essential. Familiarity with SaaS platforms and CRM tools like HubSpot, ZOHO, etc., a problem-solving attitude, and knowledge of technical troubleshooting or support processes will be advantageous.,

hoichoi is an on-demand video streaming entertainment platform catering to Bengalis worldwide. Offering a diverse range of content such as Bengali Classics, Blockbusters, Documentaries, Short Films, and Exclusive original web series, hoichoi strives to become the ultimate destination for top-notch Bengali entertainment. As a digital extension of SVF Entertainment, a prominent Media and Entertainment company in East India boasting 5 National Awards, hoichoi leverages its expertise in Film and TV Production, Cinemas, Distribution, Digital Cinema, Music, and New Media. In line with our vision of expanding to new horizons, we are seeking enthusiastic and skilled individuals to be part of our team, dedicated to revolutionizing online entertainment for the Bengali community worldwide. The Customer Support division plays a pivotal role at hoichoi, embodying our customer-centric approach. Comprising dynamic, passionate, and communicative professionals, this team is committed to ensuring an exceptional user experience for hoichoi subscribers. This position demands a high level of dedication, making it ideal for individuals who are deeply committed to delivering top-notch service and have a profound love for Bengali entertainment. **Job Role:** - Respond to user queries and communications through emails, live chats, and calls - Strive for quick resolution of user concerns and complaints - Provide outstanding service in a friendly and efficient manner - Propose enhancements to processes and products based on user feedback - Assist in team reporting and analysis activities **Qualifications:** - Minimum of 3 years of experience in customer service, with a focus on Inbound/Outbound support, preferably in an internet start-up or e-commerce environment - Proficiency in Bengali, English, and Hindi languages - Strong critical thinking and problem-solving abilities - Deep understanding of the "Customer First" principle and a dedication to consistently delivering superior customer support.,

Key Responsibilities Minimum 1 year of experience as a Team Leader in voice-based inbound customer support Lead, motivate, coach, and counsel Customer Relations Executives (CREs) to meet KPIs and SLAs Collaborate with internal departments to resolve CRE and customer concerns effectively Enforce compliance with security and data protection standards Drive process improvements to increase operational efficiency Identify problems proactively and recommend effective solutions Maintain team rapport and strong employee engagement Provide structured handholding and support to new CREs for better retention Monitor and coach CREs through call listening and performance feedback Handle customer escalations and ensure prompt resolution Manage shift rosters and minimize shrinkage Ensure adherence to login hours and other KPIs by CREs Escalate process-related issues such as system downtime or connectivity failures Conduct daily briefings to update the team on new product or process changes Ensure quality, accuracy, and turnaround standards are consistently met Demonstrate industry and domain knowledge, customer focus, and strong communication skills Analyze trends and provide early solutions to emerging issues Make quick, informed decisions in response to operational challenges

Greetings from People Staffing Solutions We are hiring for British Universal Bank (Captive) Process type - Inbound Customer Service Voice Work Location - Noida Shifts - UK Window Eligibility: Must have superlative communication skills. Education - Graduation mandatory Salary - Upto 7.5LPA Must have minimum 2 Years expereince in International Customer Serive. Must be okay with Noida location Both side Cab facility For getting your interview schedule or more details, you can connect share your Cv on WhatsApp on below mentioned number. HR Paras - 7827002178; HR Deeya - 8851628393; HR Srijal - 7217791112

Laundryheap is an award-winning, industry-leading startup transforming the laundry and dry cleaning industry. With services across 14 global markets and expanding rapidly across Europe, Asia, and North America, we pride ourselves on delivering clean clothes within 24 hours, making us one of the fastest services in the business. You'll Make a Difference By: Reporting to the Assistant Regional Manager, the Associate - Driver Operations plays a critical role in maintaining operational excellence. You will ensure smooth driver onboarding via calls and video interactions, while simultaneously managing live logistics-monitoring driver activity, planning routes, and resolving real-time issues. Key Responsibilities 1. Planning Operations & Route Management Monitor real-time delivery operations to ensure smooth route execution and timely order completion. Provide live support to drivers during their shifts via chat, calls, or internal platforms. Optimise route plans to ensure maximum efficiency. Identify and resolve on-route issues proactively, including delays, misrouted items, or driver emergencies. 2. Driver Support & Performance Handle inbound queries from drivers related to payments, feedback, scheduling, and general support. Record driver interactions, escalate unresolved issues, and follow up for resolution. Ensure sufficient driver coverage to meet live demand across time zones. Operations & Project Support Contribute to team goals by initiating or supporting projects aimed at improving operational workflows. Maintain internal documentation and knowledge bases. Track KPIs and flag performance bottlenecks, ensuring SLA adherence. Collaborate with internal teams across the UK, US, and Singapore for smooth cross-regional operations. Required Skills & Experience Bachelor's degree or equivalent. 3-5 years of experience in operations, support, or logistics (preferably with international exposure). Proven experience in driver or agent onboarding (calls/video) and live operational environments. Excellent communication skills (verbal and written). Ability to manage high-pressure, fast-paced live environments with composure. Experience in night shifts/rotational shifts. Hands-on with email and chat support tools. Good proficiency in Google Sheets/MS Excel. Stakeholder management. Empathetic, proactive, and solution-oriented mindset. Preferred Skills Prior experience in international support chat (US/EU region preferred) Experience in startups, logistics, or last-mile delivery operations. Familiarity with live route planning tools and CRM systems. An analytical mindset and comfort with operational data. Demonstrated ability to work independently and also well within a team. Work Schedule 9-hour shifts (8 working hours + 1-hour break), 5 days a week (2 rotational week-offs) Why Join Us? Be part of a high-growth, international startup that values innovation and ownership. Opportunity to work with global teams and make a real impact in day-to-day logistics. Flat team structure with high visibility and quick growth potential. Note: Immediate joiners in Bengaluru are highly preferred. Designation may vary based on experience. Ready to revolutionise last-mile logistics with us? Apply now and become part of the Laundryheap journey. Please complete the application form in our job portal via the link below https://apply.workable.com/laundryheap-2/j/A73469BB3C/ In case you are not able to connect directly to the link, feel free to copy and paste the link onto your search box.