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Superbottoms
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Customer Support Executive

Customer Support Executive

Superbottoms

2 - 7 years

4 - 9 Lacs

mumbai

Posted:10 hours ago| Platform:

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Skills Required

outbound e-commerce customer support executive customer support logistics operations customer experience crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Primary Responsibilities:

- Handle inbound/outbound calls and chats, and respond to emails.
- Assist customers with product information, orders, returns/exchanges, and post-purchase support. - Collaborate with logistics, operations, and tech teams to resolve issues. - Document customer interactions and feedback in CRM tools. - Identify recurring issues to help improve processes.

What We are Looking For:

- 2+ years of customer support experience in e-commerce (calls & emails).
- Strong verbal and written communication in English. - Problem-solving mindset with a customer-first approach. - Ideally, a dedicated workspace and a strong support system at home.

Preferred Skills:

- Familiarity with e-commerce processes (orders, returns, shipping).
- Strong rapport-building and empathy-driven communication.

What We Offer:

- Growth with a fast-moving D2C brand.
- Collaborative, customer-first culture. - Career progression in customer experience and related domains. - Competitive compensation and benefits.

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Superbottoms

Manufacturing

Mumbai Maharashtra

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Customer Support Executive