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Streetgains Technologies
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Customer Support Executive

Customer Support Executive

Streetgains Technologies

0 - 31 years

3 Lacs

chandra layout bengaluru/bangalore region

Posted:1 week ago| Platform: Apna logo

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Skills Required

support communication crm chat research compliance escalation resolve regulations documentation risk content troubleshooting onboarding metrics

Work Mode

On-site

Job Type

Full Time

Job Description

Client Assistance & Communication Serve as the first point of contact for client queries via calls, emails, CRM, and app chat support. Provide clear explanations of subscription models, research call delivery, credits usage, and product features. Clarify compliance and regulatory disclaimers per SEBI and company policy. Issue Resolution & Escalation Log, track, and resolve client issues within defined timelines. Escalate unresolved or regulatory compliance-related concerns to the Compliance Officer / Grievance Cell. Ensure adherence to grievance resolution timelines outlined under SEBI regulations. Documentation & Compliance Support Maintain accurate records of all client interactions, complaints, and resolutions. Ensure all communications contain required legal disclaimers and risk warnings mandated by SEBI (no assurance of returns). Coordinate with the Compliance team for updates on regulatory changes or customer advisory clarifications. Education & Support Content Prepare FAQs, troubleshooting guides, and support materials for research clients. Assist in creating onboarding support documents and how-to tutorials for new users. Quality & Feedback Monitor client satisfaction metrics and feedback loops. Recommend improvements to support processes based on recurring issues or compliance flags.

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Customer Support Executive