Customer Support Executive Job Description We are looking for a qualified Customer Support Executive to display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring with the team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. Roles & Responsibilities:  Overseeing the customer service process.  Resolving customer complaints brought to your attention.  Planning the training and standardization of service delivery.  Monitoring the work of individual representatives and of the team.  Conducting quality assurance surveys with customers and providing feedback to the staff.  Possessing excellent product knowledge to enhance customer support. Skills Required:  Excellent interpersonal and written and oral communication skills.  Knowledge of CRM systems.  Computer skills.  Knowledge of mediation and conflict resolution techniques is preferable.  Fluent in English, Hindi and Local Language Educational Qualification: Any Graduation Experience: Min 1-3 years Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Health insurance Leave encashment Paid sick time Provident Fund Schedule: Day shift Work Location: In person

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