Customer Support Executive

SKB Retail India Pvt Ltd

0 years

0 Lacs

surat gujarat india

Posted:1 week ago| Platform:

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Skills Required

support design resolve reports logistics crm portfolio

Work Mode

On-site

Job Type

Full Time

Job Description

Location:

Job Type:

Salary Range:

Company Description

Lashkaraa

traditional craftsmanship with modern aesthetics

Role & Responsibilities

Handle
customer queries and support requests
through calls, emails, and chat.
Provide
accurate product and order information
to international customers.
Resolve complaints professionally and escalate complex issues when required.
Maintain
customer records, reports, and follow-ups
for smooth service.
Collaborate with internal teams (operations, logistics, design) to ensure customer satisfaction.
Ensure a
high level of customer experience
aligned with company standards.

Preferred Candidate Profile

Experience:
6 months or more in customer support (non-sales profile).
Strong
verbal & written English communication
skills.
Ability to handle
international customer queries
with professionalism.
Strong computer knowledge (MS Office, email handling, CRM tools preferred).
Problem-solving attitude, patience, and a customer-first approach.
Willing to work
full-time, on-site in Surat
.

Apply with updated Resume + Portfolio :

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