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Customer Support Executive - Retention

Customer Support Executive - Retention

Infinity learn

1 - 5 years

3 - 5 Lacs

Hyderabad

Posted:17 hours ago| Platform:

Apply

Skills Required

Edtech Retention Sales Process Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Company:

Location:

Customer Support Executive Retention

Key Responsibilities:

Handle inbound and outbound voice calls to address drop-off or dissatisfaction cases
Understand student/parent concerns and provide prompt, effective solutions
Follow up consistently to ensure issue resolution and retention
Maintain and close support tickets using internal systems
Coordinate with academic and backend teams to resolve escalations

Candidate Requirements:

Mandatory: Experience in the EdTech industry
Fluent in
Hindi
(spoken); English communication is a plus
Excellent problem-solving and communication skills
Experience in retention/sales/telecalling roles preferred
Ability to manage pressure and meet retention goals

Work Details:

Location: Hyderabad (Work from Office)
Working Days: 6 Days (Monday Off)
Shift: Day Shift

Benefits:

Fixed Salary + Attractive Retention Incentives
Opportunity to grow within a fast-paced EdTech environment
On-the-job training and team support

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